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Account Suspension : Reasons, Impact and what to do

Solution

When you default on the rules and regulations of GHW, the system will automatically block your account.

The Following will lead to account suspension.

  • If you do not have an active Provide Help registered to your account, 3 days after Receiving Help.
  • Failure to make payment (or upload proof of payment) to the member you are paired with to Provide Help
  • If your Credibility Score drops to 0%
  • System detects your account details exists in multiple GHW accounts

 

When your account is suspended the following happens; 

  • You will loose all pending referral bonuses attached to your account
  • Your credibility score will drop to 0%
  • All your active Provide Help will be cancelled.
  • If you are paired to Provide Help to others, all requests will be revoked
  • You will still be able to log into your account, but you cannot Provide Help nor Receive Help

 

 

Account Re-activation

To re-activate your account,

  • Create a support ticket under Account Re-activation category
  • State reasons why you defaulted.
  • State commitment to the GHW and your willingness to continue

 

When you account is re-activated, your Credibility Score will be 10%

 

 

 
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Article details
Article ID: 9
Category: Frequently Asked Questions (FAQ)
Date added: 2016-10-03 00:55:24
Views: 17578
Rating (Votes): Article rated 4.6/5.0 (354)

 
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