Knowledgebase
Administrator > Administrator > Knowledgebase

Search help:


» Category: Frequently Asked Questions (FAQ)  (Go back)

» Articles in this category:

 
How do I verify my phone number? Article rated 3.7/5.0
Our system is designed to automatically send you an SMS on account creation. If this SMS is successfully delivered, you account will be verified.   Another way of verification :  Login to your profi...
How do I verify my email? Article rated 4.1/5.0
Once your account is created, the system sends you an email with a verification link, clicking on this will verify your email address. Alternatively Login to your profile and click on “Confirm email...
How do I update my banking/bitcoin account details? Article rated 3.6/5.0
-Log in -Go to “Menu” -Click on “My account” -Click on “Account details” -Enter account details carefully. -Click on submit. Please note that the availability of Local Currency option is n...
How do I upload my profile picture? Article rated 4.6/5.0
-Log in -Go to “Menu” -Click on “My Account” -Click on “Profile Management” -Click on “Browse”. -Select Picture. -Click on “Upload”.  
How do I change my password? Article rated 4.7/5.0
-Log into your GHW account, -Go to “Menu” -Click on “My account” -Click on “Password Change” -Enter Current Password. -Enter New Password. -Retype New Password. -Click on Update Password. ...
What happens if sender refuses to make payment to me? Article rated 4.1/5.0
-Penalty date on your dashbard displays deadline for payment and upload -If time elapses, sender will be blocked by the system and another assigned immediately. -       You can decide to extend his...
What are the risks involved? Article rated 4.6/5.0
-Only pay to account provided by the GHW platform -Do not pay to any other account provided by the recipient -Do not click on “confirm payment” if you haven’t received credit notification from y...
How can I request for help? Article rated 4.6/5.0
-Log into GHW account -Click on Menu -Click on “Request Help” -Click on “Make Request” -Click on “Matured, click To Redeem” -Click OK.   Please note that at the point of registering your ...
How do I know when I have been matched to pay? Article rated 4.8/5.0
-       Match information will appear on your dashboard -       Automated SMS alert will be sent by the system (if your Phone is verified) -       A new message would appear at the inbox area...
How do I pledge to Provide Help (PH)? Article rated 4.3/5.0
-Log into GHW account, -Go to menu, -Click on Provide Help, -Click on New Donation, -       If you have a promo code you wish to use, type in the promo code, or you leave the field empty -Enter amo...
My Bitcoin Wallet address has changed Article rated 4.0/5.0
In order to mask the transaction history of a bitcoin address, BTC providers usually generate a new bitcoin wallet ID once a transaction is carried out on the current ID . THIS DOES NOT MAKE YOUR OLD...
How do I locate my referral link/how do I signup friends? Article rated 3.6/5.0
-        Log into GHW account
How do I view my referrals? Article rated 4.6/5.0
-Log into GHW account. -Click on Menu -Click on My Referrals -Click on View Referrals  
Where can I view my registration bonus and expected total? Article rated 4.0/5.0
-Log into GHW account -Go to Menu -Click on “Receive Help” -Click on “Make Request” -Scroll down.  
Account Suspension : Reasons, Impact and what to do Article rated 4.6/5.0
When you default on the rules and regulations of GHW, the system will automatically block your account. The Following will lead to account suspension. If you do not have an active Provide Help registe...
What does "Pending Get Help" mean? Article rated 4.5/5.0
It's a section on the dashboard that displays amount and names of members matched to provide their donation to you. It also includes the penalty date. Once the penalty date reaches, the system will bl...
What does "my maturing donation mean"? Article rated 4.6/5.0
It displays the percentage growth of your donation. At 100%, donation becomes matured and is due for Request  
Does GHW have a guarantee? Article rated 4.8/5.0
In GHW , we are committed to the task of assigning and securing your donations, However, please note that GHW does not provide guarantee, so we urge you to use only your spare money, do NOT use you...
What is Bitcoin? Article rated 4.3/5.0
Bitcoin is a decentralized CRYPTOCURRENCY for ONLINE transactions. Its Primary base currency is Dollar. GHW supports Providing Help and Receiving Help using Bitcoin which is acceptable worldwide
Creating and funding my Bitcoin wallet Article rated 4.2/5.0
You can create a bitcoin wallet from this website : WWW.BLOCKCHAIN.INFO  To fund your bitcoin wallet, please search for credible exchangers in your country.
Sender uploaded false/fake proof of payment, what do I do? Article rated 4.5/5.0
Raise a Ticket to Support under category; urgent , stating the following: Sender's name Phone number Amount. We will take it from there. Please be assured that when we conclude our investigation, we ...
How long does it take to be matched when I request for help? Article rated 4.7/5.0
The system will match you within 5 mins of placing your request, however, please note that there are various factors that determine time to match, so please give a maximum of 48 hours and if you have ...
How do I confirm after receiving donation? Article rated 4.5/5.0
-Log into GHW Account -Go to Menu -Click on “Receive Help” -Click on “Payment Confirmation” -Scroll down -Click on “View Attachment” to verify proof of payment. -Click on “Confirm Paymen...
Maximum & Minimum Amount for "Provide Help" Article rated 4.3/5.0
Local Currency Minimum is 1,000 Maximum is 2,000,000   Bitcoin Minimum is 10 USD Maximum is 5,000 USD Please note that Local currency option is not supported in all countries,
What to do if recipient refuses to confirm receipt of my donation? Article rated 4.5/5.0
First thing you need to know is that your account will not be blocked provided you have uploaded your proof of payment. Even if you run out of the allotted time. Bring us in by raising a ticket here a...
How do I upload proof of payment or screenshot? Article rated 4.1/5.0
-Log into GHW account -Go to menu -Click on “Provide help” -Click on “Make payment” -Scroll down and locate target transaction -Click on “Upload attachment” -Click “Browse” -Select ima...
How much time do I have when matched to pay a member? Article rated 4.8/5.0
This value varies depending on the day and time when the request was made. A minimum of 48 hours is applied.  Please note that expiration time takes the following into consideration when calculating ...
Where do I locate recipient's phone number when am paired ? Article rated 4.4/5.0
-Go to menu -Click on “Provide help” -Click on “Make payment” -Then Scroll down to required record -Click on “Contact Recipient”
How to Locate recipient's bank/bitcoin details? Article rated 4.7/5.0
 -Log into GHW account -Go to menu -Click on “Provide help” -Click on “Make payment” -Copy out Recipient’s bank details and contact. -Call to notify the recipient. -Make Payment, then log i...
What is Credibility Score? Article rated 4.7/5.0
Credibility score point is a grading system implemented to provide a score point on every account based on their participation within the GHW. Higher score point generally means you abide by the rules...
How do I change my password? Article rated 4.2/5.0
  -        Log into GHW account,
Where can I find my referral bonuses? Article rated 3.9/5.0
-        Log into GHW account.
Is there any bonus from referrals? Article rated 4.6/5.0
You are entitled to 10% of any amount your referral provides on the platform. This amount is activated when your referral has given it out and payment confirmed. Sum total of all matured referral bonu...
 

 
Powered by Help Desk Software HESK, brought to you by SysAid